Privacy Policy
Personal Data Protection Policy
Welcome to the website www.ophellia.eu. At OphelliaLand IKE, we respect your privacy and the security of your personal data and are committed to protecting them in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable Greek law.
Below you will find information regarding how we collect, use, store, and safeguard your personal data.
1. Data Controller
The data controller of your information is OphelliaLand IKE, based at Monastiriou 63, Thessaloniki, Greece. For any issues related to the terms of use and the protection of your personal data, you can contact us:
- Email: sales@ophellia.eu
- Tel: 2310 551343
2. What personal data do we collect?
We collect only the essential personal data, depending on the service you use. This includes:
- Identity details: First name, last name, email.
- Contact details: Address, phone number.
- Payment data: VAT number (for invoices), credit/debit card details (via secure third-party providers).
- Transaction data: Purchase history, products you have viewed or added to your cart.
- Technical data: IP address, browsing information (via cookies).
3. Purposes and legal basis for processing
We process your data for the following purposes and rely on the following legal bases:
Purpose | Legal basis |
Customer registration management | Contract performance |
Order and payment execution | Contract performance |
Issuance of tax documents | Legal obligation |
Sending newsletters | Consent |
Personalized ads & product recommendations | Legitimate interest |
Service analysis and improvement | Legitimate interest |
4. How long do we keep your data?
Your data is kept only for as long as necessary:
- Customer account: Until you request deletion.
- Orders and invoices: 5-10 years (due to tax legislation).
- Cookies & marketing data: Until you withdraw your consent.
After this period, data is deleted or anonymized.
5. What are your rights?
You have the following rights regarding your personal data:
- Right of access: To know what data we hold.
- Right to rectification: To request correction of inaccurate data.
- Right to deletion: To request deletion of your data.
- Right to restriction of processing: To request restriction of the use of your data.
- Right to portability: To receive your data in an electronic format.
- Right to object: To object to the use of your data for marketing.
To exercise your rights, contact us at sales@ophellia.eu.
6. ΔData transfer to third parties
We do not sell or rent your data. We share your data only with trusted third-party service providers when necessary, such as:
- Banks and payment providers (for secure transactions).
- Shipping companies (for order deliveries).
- Email marketing platforms (only if you have consented).
All data transfers are made based on personal data protection agreements.
7. Data security
We take all necessary technical and organizational measures to protect your data, such as:
- Data encryption via SSL.
- Access only to authorized personnel.
- Regular security tests.
8. Use of Cookies
We use cookies to improve your experience and analyze traffic. For more details, visit our Cookie Policy.
9. Complaints Submission
If you believe we are violating your privacy, you can file a complaint with the Personal Data Protection Authority (www.dpa.gr) or contact us.
