Terms of Use
Welcome to the website www.ophellia.eu. The use of this website and your transactions through it are governed by these Terms of Service, which comply with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and applicable Greek and European legislation on electronic commerce and consumer protection.
1. Data Controller
The data controller of your information is OphelliaLand IKE, based at Monastiriou 63, Thessaloniki, Greece. For any issues related to the terms of use and the protection of your personal data, you can contact us:
- Email: sales@ophellia.eu
- Tel: 2310 551343
2. Liability During Transport
OphelliaLand IKE is not responsible for any loss or damage of products during return/shipment. Consumers are responsible for the packaging and safe return of the product. In case of any issue, please contact us immediately.
Key security measures:
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Data encryption via SSL.
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Strict access controls to data.
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Limited access to authorized personnel only.
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Regular security and compliance tests.
3. Data Transfer to Third Parties
Personal data is transferred only to partnering companies such as:
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Banks & Payment Providers: For secure transactions.
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Courier Companies: For shipping your orders.
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Email marketing platforms: Only with your consent.
We do not sell or share data with third parties for advertising purposes.
4. Complaints Submission
If you have any issues with your order or the use of our website, you can contact us at sales@ophellia.eu or call 2310 551343.
Additionally, you can file a complaint with the Personal Data Protection Authority (www.dpa.gr) if you believe your rights have been violated.
These Terms of Service are subject to changes. We recommend regularly checking the page for any updates.